Refund policy

Exchange Policy (No Returns / No Refunds)

iTurbo (Dransfield Electrical Company Limited)

Last updated: 26 July 2026

Important: We do not accept returns or refunds. This includes change of mind, wrong model chosen by the customer, size mismatch, or preference. Where eligible and confirmed by us, we arrange exchange only.

1. Eligible for exchange

Please inspect goods promptly on delivery. Exchange may be requested when the item is still uninstalled and unused (or in a condition we accept), with valid proof of purchase, and one of the following applies:

  • obvious transit damage to appearance or function (notify at delivery or within 48 hours, with photos/video);
  • wrong item (model/spec does not match the order);
  • missing accessories (confirmed);
  • factory defect, and the product is still uninstalled and not powered for use.

2. Not eligible (no exchange / no refund)

  • any request for return or cash refund (not offered);
  • change of mind, wrong model chosen, personal preference, or unsuitable after renovation;
  • wear or damage caused by human factors after opening, install, modification or trial use;
  • installed or used products (later faults: claim under Warranty & Terms);
  • no valid proof of purchase, or failure to report with sufficient information in time;
  • products not purchased from this store or channels confirmed by us.

3. How exchange works

  • Same model by default; if out of stock, an equivalent model may be agreed (price difference: customer may pay more; no cash refund of difference).
  • Original goods must be returned with packaging, accessories and documents, and must pass our inspection.
  • Reasonable redelivery costs due to our error (wrong item / transit damage we accept) are borne by us; otherwise shipping is the customer’s responsibility unless agreed in writing.
  • Timing depends on stock and logistics; we will confirm via WhatsApp/phone.

4. Faults during warranty

After installation or use, manufacturing defects within the one-year warranty are handled under Warranty & Terms (repair/parts), not as return or refund. Warranty excludes damage caused by human factors.

5. How to apply

  1. WhatsApp / phone: +852 9861 0614
  2. Email: turbogdf@yahoo.com.hk
  3. Provide: order/invoice details, model, issue description, clear photos/video, delivery date.

Do not return goods without our prior confirmation; unsolicited returns may be refused.

6. Contact

WhatsApp / phone: +852 9861 0614
Email: turbogdf@yahoo.com.hk
Address: Room I, 3/F, Block 1, Kingswin Industrial Building, 32-50 Lei Muk Road, Kwai Chung, N.T., Hong Kong