Warranty & Terms

iTurbo (Dransfield Electrical Company Limited) provides the following warranty for iTurbo products purchased from this store or through sales channels confirmed by us. If these terms are updated, the latest version on this page prevails.

Last updated: 26 July 2026

1. Warranty period

One (1) year from the date of purchase (invoice, receipt, or delivery note confirmed by us).
For products used within Hong Kong SAR.
Warranty is for the original purchaser; transfer is at our discretion.

2. What is covered

During the warranty period, if the product fails under normal domestic use according to the user manual due to a material or manufacturing defect, and we confirm the fault, we will provide:

necessary parts and/or repair;
service method (on-site / return-to-base / designated location) arranged by us according to model, area and fault;
covered parts and agreed labour free of charge (unless otherwise agreed in writing).

We may fulfil the warranty by repair or by replacing with equivalent parts/components. Replaced parts become our property.

3. What is not covered

The following are not covered under the one-year warranty. We may charge inspection, parts, labour, transport or call-out fees, or decline free warranty service:

Damage caused by human factors (including impact, drop, scratches, water ingress from misuse, overloading, incorrect plumbing/electrical connection, unauthorised modification);
misuse, negligence, or failure to follow the user manual / improper cleaning;
faults caused by installation, dismantling or alteration by anyone other than us or our appointed technicians, or by incorrect installation;
non-genuine or unapproved parts or modifications;
consumables and wear parts (e.g. filters, oil cups, lamps/bulbs, batteries, seals, hoses, cosmetic parts), unless a manufacturing defect is confirmed by us;
commercial / non-domestic use; unsuitable power or water supply; scaling / water quality; environmental corrosion;
force majeure (fire, flood, lightning, pests, etc.);
no valid proof of purchase, or serial number / label defaced so the product cannot be verified;
faults after repair or dismantling by unauthorised third parties.

4. How to claim

WhatsApp or phone: +852 9861 0614
Email: turbogdf@yahoo.com.hk
Please provide: product model, purchase date, fault description, clear photos or video, install location/district, and proof of purchase.

We will assess whether the case is covered and advise next steps (on-site appointment, return-for-repair, or quotation).

5. Installation and warranty

Installation arranged by us helps ensure connections meet normal use requirements.
Self-install or non-appointed technicians: faults related to installation are generally outside free warranty.
Installation fees, removal of old units, pipework or electrical works are not part of this warranty unless stated in writing.

6. Exchange vs warranty

We do not offer returns or refunds (including no “7-day change of mind” returns).
For unopened/unused goods with transit damage, missing parts, wrong item or factory defect, we may arrange an exchange after confirmation. See our Exchange Policy.
Faults after installation or use are generally handled under these warranty terms (repair/parts), not as a refund.

7. Contact

WhatsApp / phone: +852 9861 0614
Email: turbogdf@yahoo.com.hk
Address: Room I, 3/F, Block 1, Kingswin Industrial Building, 32-50 Lei Muk Road, Kwai Chung, N.T., Hong Kong