Return & Exchange Policy

Return & Exchange Policy (No Returns / No Refunds)

iTurbo (Dransfield Electrical Company Limited)

Last updated: 16 October 2026

Important: We do not accept returns or refunds for change of mind. This includes wrong model chosen by the customer, size mismatch, colour preference, or unsuitable after renovation. Where eligible and confirmed by us, we arrange exchange only.

This page is our public return policy for customers and for Google Merchant Center. Detailed exchange rules also appear on Exchange Policy.

Narrow exception — installation fee only: If you ordered Delivery + standard installation and we confirm that standard installation within the agreed scope cannot proceed, we will refund the installation fee already collected only (not a general product refund). The goods may be changed to delivery-only, or exchange may be arranged by mutual agreement. See Delivery & Installation and Warranty & Terms.

1. Eligible for exchange

Please inspect goods promptly on delivery. Exchange may be requested when the item is still uninstalled and unused (or in a condition we accept), with valid proof of purchase, and one of the following applies:

  • obvious transit damage to appearance or function (notify at delivery or within 48 hours, with photos/video);
  • wrong item (model/spec does not match the order);
  • missing accessories (confirmed);
  • factory defect / DOA, and the product is still uninstalled and not powered for use — exchange for the same or an agreed equivalent model.

2. Not eligible (no return / no refund / no exchange)

  • any request for return or cash refund of the product price (not offered), except the installation-fee exception above;
  • change of mind, wrong model chosen, personal preference, or unsuitable after renovation;
  • wear or damage caused by human factors after opening, install, modification or trial use;
  • installed or used products (later faults: claim under Warranty & Terms);
  • no valid proof of purchase, or failure to report with sufficient information in time;
  • products not purchased from this store or channels confirmed by us.

3. How exchange works

  • Same model by default; if out of stock, an equivalent model may be agreed (price difference: customer may pay more; no cash refund of difference).
  • Original goods must be returned with packaging, accessories and documents, and must pass our inspection.
  • Reasonable redelivery costs due to our error (wrong item / transit damage we accept) are borne by us; otherwise shipping for exchange is the customer’s responsibility unless agreed in writing.
  • Timing depends on stock and logistics; we will confirm via WhatsApp/phone.

4. Faults during warranty

After installation or use, manufacturing defects within the one-year warranty are handled under Warranty & Terms (repair/parts), not as return or refund. Warranty excludes damage caused by human factors.

5. How to request an exchange

Contact us before returning anything. Do not ship goods back without our prior confirmation; unsolicited returns may be refused.

  1. WhatsApp / phone: +852 9684 8806
  2. Email: turbogdf@yahoo.com.hk
  3. Provide: order/invoice details, model, issue description, clear photos/video, delivery date.

6. Store details

Currency: Hong Kong Dollar (HKD). Standard payment: cash on delivery (COD) within Hong Kong SAR, unless otherwise agreed in writing.

WhatsApp / phone: +852 9684 8806
Email: turbogdf@yahoo.com.hk
Address: Room I, 3/F, Block 1, Kingswin Industrial Building, 32-50 Lei Muk Road, Kwai Chung, N.T., Hong Kong